Please make sure that there is a good GSM network reception in the area you're planning to use it. Some customers have reported connectivity issues with new 4G enabled Vodafone and Lebara sim cards, so you might have to look for older type sim from those networks online. Vodafone and Lebara should work as well, but only use those networks after testing the gsm bug with EE. Sometimes in areas with low reception it won't connect on first try, so try calling it one more time. Please also allow at least 30 seconds in between the calls (time needed for device to reboot and reconnect after finished call). Once it does, place it in the listening device module and try calling it after 30-40 seconds from turning on the power. Make a test call from another mobile phone to make sure it connects. Once you have a new EE sim (they normally cost £0.99 in most shops, top up is not initially required) please place it first in a mobile phone, wait for at least 2 minutes for any texts messages to arrive, pending text messages could interfere with the call connectivity We test every device before dispatch with a UK EE network sim card to make sure it’s operational, so I highly recommend using EE pay as you go sim or contract initially. We therefore recommend networks that use the GSM network and others, examples of these networks are predominantly EE & Vodafone, other networks such as Virgin, Lebara and Asda will also work but not the first choice. This is because they are 3G / 4G only networks. Some sim cards (O2, Giff Gaff, Tesco, Lycamobile or Three) will not work with listening devices in the UK. To contact us Click here.Ĭhoosing the right sim card for your Listening Device If you are struggling drop us a messgae and we will gladly help. But please remember we pride ourselves in our support and have been selling and supporting our customers since 2000. If you purchased the device from ourselves, by all means read the guide.
Test the reception in area of use and ensure that the battery is fully charged. Let's be honest you only get one chance.Īlways test the device before you are going to use it. Therefore, we have created a brief guide to help you understand your device and capture that all important situation. We get many questions from people that have purchased listening device and do not get support from their suppliers.
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How to setup your new listening device and problem solve
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